Common Questions
Find answers to the most frequently asked questions about our shipping and logistics services.
Simply enter your tracking ID on our tracking page to get real-time updates. You'll see your package's current location, delivery status, and estimated arrival time. We also send SMS and email notifications for major shipment milestones.
We provide international shipping services to over 190 countries worldwide across all continents. Our extensive global network ensures reliable delivery to major cities and remote locations, with specialized expertise in customs clearance, documentation, and regulatory compliance for each destination.
Shipping costs depend on package size, weight, destination, and service type. Use our online quote form for instant estimates, or contact us for custom pricing on bulk shipments. We offer competitive rates with no hidden fees.
Delivery times vary by destination and service: Express Air (1-3 business days), Standard Air (3-5 business days), Ground (5-10 business days), and Economy (10-21 business days). We guarantee 99% on-time delivery performance.
All shipments include basic coverage up to $100. For higher-value items, we offer comprehensive insurance coverage up to $50,000. Insurance can be added during booking and covers loss, damage, and theft during transit.
Prohibited items include hazardous materials, weapons, illegal substances, live animals, and perishable food items. We also cannot ship items restricted by destination country regulations. Contact us if you're unsure about specific items.
If your package arrives damaged or goes missing, contact us immediately with your tracking number. We'll investigate and process insurance claims within 5-7 business days. Our customer service team will keep you updated throughout the process.
Yes, we provide professional packaging services for fragile, valuable, or oversized items. Our experts use high-quality materials and industry-standard techniques to ensure your items arrive safely at their destination.
Absolutely! We offer convenient pickup services at your location. Schedule a pickup through our website or call us directly. Same-day pickup is available in major cities, while other areas typically have next-day pickup service.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and corporate accounts with approved credit terms. Payment is required before shipment dispatch for security purposes.